Juan O.

Servicenow Product Management @Blue Cross NC

Raleigh-Durham-Chapel Hill, NC, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Aug 2025 — Present

Servicenow Product Management @Blue Cross NC

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Strategic link between business needs and the ServiceNow platform, owning the \"why,\"\"what,\" and \"when\" of platform development• Defining roadmap and vision• Managing the product backlog• Prioritizing features• Ensuring solutions deliver real business value

EDUCATION

2003 — 2007

Florida Christian Academy

Hight School, Computer and Information Systems Security/Information Assurance

SKILLS

FirewallsIbm Lotus Notes 6.5/7/8 and Ibm SametimeVirtual Private Network (Vpn)Manage Engine Desktop CentralTechnical SupportSharepointVirtualboxAndroidIosVirtualizationIT Service ManagementEducational TechnologyTechnical DocumentationBmc Remedy 6/7 & Remedy on DemandAdobe AcrobatWindows 10Blackberry Enterprise Server and Desktop ManagerActive Directory User Account Management / Bitlocker RecoveryUbuntuDhcpLean Process ImprovementSystem AdministrationVmwareBatch ScriptingVpnBatch FilesServicenowPeople SkillsWindows XpServer AdministrationSecurityActive DirectoryWindows ServerWindows Mobile 5/6Help Desk SupportCommand LineDnsWindowsEdms Document ManagerWireless Networking

ABOUT JUAN O.

20 years of information technology experience in healthcare, helping multiple Fortune 500 companies with ServiceNow product management and value realization. Thinking beyond the practical, rational benefits of products and services.

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