Juan Bernardez
IT Manager | Active Directory, VPN, VDI, Exchange, RSA | Windows & Enterprise Systems Support
- Role
- Manager - IT Service Desk & Telecommunications at Jackson Health System
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Juan Bernardez
I’m a dedicated IT professional currently serving as a Network Specialist at Jackson Health System, supporting over users in a fast-paced healthcare environment. My core strengths are centered around infrastructure access and secure systems support.What I Do-Manage user provisioning, authentication, and access via Active Directory, RSA tokens, VPN, VDI, and Exchange Admin Console-Provide advanced technical support across enterprise environments, troubleshooting access issues, credential alerts, and remote desktop connectivity-Handle SaaS and application licensing (Adobe Pro, Microsoft 365), ensuring business continuity and minimizing downtimeCertifications & Training-Python for Non‑Programmers (LinkedIn Learning)-Cerner Millennium: Fundamentals-ITIL Foundation Level-AWS Fundamentals-Google IT Support Certificate What Drives Me:I thrive on merging technical expertise with problem solving agility developing practical solutions that ensure secure access and uninterrupted clinical operations. I’m eager to continue growing my skills in enterprise IT, system administration, and advanced automation.
Experience
Manager - IT Service Desk & Telecommunications
Mar 2026 — Present · Miami, FL, US
Education
Miami Dade College
Associate of Arts - AA, Business Administration and Management, General
2010 — 2012
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