Juan Carlos Albornoz
Customer Experience Expert | Business Value & Insight-Driven Innovation | Lifelong Learner
- Role
- Senior Customer and Partner Experience Manager at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Juan Carlos Albornoz
With deep roots in the tech industry, I thrive on turning mountains of qualitative and quantitative data into clear, customer-focused strategies. I specialize in transforming customer perceptions into impactful actions that boost satisfaction and drive business results. I\'m also experienced in managing the operations behind Voice of the Customer (VoC) programs—ensuring the right insights reach the right teams to spark meaningful change.
Experience
Senior Customer and Partner Experience Manager
Feb 2023 — Present · Seattle, WA, US
Via programmatic engagement with stakeholders deliver data driven actionable insights that shape strategy and execution infusing all discussion with stakeholders with simple and impactful data.• Leverage all available experience and operations data to deeply understand the relationship linking customer experience and financial results.
Education
Michigan State University - Eli Broad College of Business
Master of Science - MS, Customer Experience Management
York University
International Development Studies, Economics / Government
Skills
- Administración Y Dirección De Empresas
- Programas Informáticos Empresariales
- Estrategia Empresarial
- Software Como Servicio
- Ventas
- Mentoría
- Commercial Management
- Estrategia
- Customer Support
- Liderazgo De Equipos
- Customer Engagement
- Microsoft Office
- Sales
- Gestión De Productos
- Coaching
- Inteligencia Empresarial
- Customer Satisfaction
- Account Management
- Relationship Management
- Gestión Del Talento Humano
- Team Leadership
- Integración
- Customer Experience
- Gestión De Proyectos
- Inglés
- Computación En La Nube
- Planificación Estratégica
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