Juan Torres
Sr. Manager @ PCI Energy Solutions | Customer Success, Project Implementation, Product Design, Business Development | Energy + Utilities | Green Belt Lean Six Sigma | Engineer in Training (EIT)
- Role
- Sr Manager at PCI Energy Solutions
- Location
- Norman, OK, US
- LinkedIn followers
- 500 followers
About Juan Torres
With over five years of experience as a Senior Manager at PCI Energy Solutions (SaaS Platform), I specialize in customer success, project management, and business development. My work focuses on driving operational excellence and fostering client satisfaction through effective planning and execution of strategic initiatives. I bring expertise in project plans, project evaluation, and customer satisfaction, complemented by my certification as a Lean Six Sigma Green Belt. My goal is to empower teams and deliver impactful solutions that align with organizational and client objectives.
Experience
Sr Manager
Jan 2021 — Present · Norman, OK, US
Main responsibilities include- Lead strategic relationships with enterprise utility and power‑market clients, ensuring successful onboarding, adoption, and long‑term retention- Manage complex, multi‑phase implementation projects, overseeing scope, timelines, budgets, and cross‑functional resources- Facilitate discovery workshops and translate business requirements into detailed project plans and technical specifications- Conduct QBRs, identify expansion opportunities, and collaborate with sales on renewals and upsells- Analyze customer usage data to proactively mitigate risks and improve engagement- Partner with engineering, support, and product teams to resolve complex issues and advocate for customer needs- Develop training materials, best‑practice guides, and documentation to support onboarding and ongoing success- Improve delivery efficiency by refining workflows and standardizing processes- Project Management (PCI International team)- Customer Success Management- Business Development- RFP/Tender Management- Cross-functional Team Leadership- Strategic Planning
Education
University of Calgary
MS Sustainable Energy Development, Sustainable Energy Development
2006 — 2008
University of Oklahoma
MS. Bioenergy, Chemical Engineering, Bioengineering, Chemistry, Botany and Microbiology
2008 — 2011
Universidad El Bosque
BS Environmental Engineering (Honor student), Environmental Engineering
2001 — 2006
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