Juan Sebastian Pico
Senior Product Launch Manager @Fox Ordering
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WORK HISTORY
Senior Product Launch Manager @Fox Ordering
Lead Program Operations across Product Launch, System Integrations, Onboarding, and System Operations, ensuring scalable execution from deal close to go-live- Manage and develop 3 managers and 25+ team members, driving performance, accountability, and operational consistency- Built and scaled onboarding programs for new sales reps, improving ramp speed, early-stage performance, and retention- Standardized internal systems and workflows across Slack, CRM, and Google Workspace, increasing efficiency and cross-functional alignment- Designed and optimized territory expansion and performance tracking models to improve market coverage and rep productivity- Developed scalable operational processes that contributed to 5 consecutive Inc. rankings (#830 → #120 peak)- Lead cross-functional initiatives across Sales, QA, Product, and Operations to streamline product launches and integrations- Identify and execute new market opportunities, supporting expansion and revenue growth
EDUCATION
Keiser University
Master of Business Administration - MBA, Technology
Lynn University
Bachelor's degree, Business Administration and Management, General
Florida Atlantic University
Associate's degree, Business Administration and Management, General
ABOUT JUAN SEBASTIAN PICO
Operations and Program Leader with a track record of scaling onboarding, integrations, and product launch functions in high-growth environments. Currently leading Program Operations across Product Launch, System Integrations, Onboarding, and System Operations at Fox Ordering, managing 3 managers and 25+ team members. I focus on building scalable systems, improving execution, and driving performance across the full lifecycle from deal close to go-live. I’ve played a key role in designing processes and infrastructure that supported rapid company growth, contributing to 5 consecutive Inc. rankings (#830 → #120 peak). My strengths include: • Building and scaling operational systems • Leading and developing managers and high-performing teams • Driving cross-functional execution across Sales, Product, and Operations • Optimizing workflows, onboarding, and performance tracking • Identifying and executing growth opportunities I’m passionate about turning complex operations into simple, scalable systems that drive real business impact.
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