Juan Peraza

Customer Care Center Manager at TracFone Wireless, Inc.

Role: Customer Care Center Manager at Tracfone Wireless, Inc
Location: Miami, FL, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

Experience

Customer Care Center Manager
Tracfone Wireless, Inc
May 2020 — Present

Skills

Call Center
Ewfm
Customer Retention
Service Delivery
Customer Service
Technical Support
Avaya Products
Vendor Management
Team Management
Forecasting
Performance Management
Crm
Business Process Improvement
Process Improvement
Call Centers
Mobile Devices
Training
Customer Satisfaction
Call Center Development
Workforce Management
Operations Management
Outsourcing
Contact Centers
Avaya
Acd
Cross-Functional Team Leadership
Troubleshooting
Business Process Outsourcing (Bpo)
Customer Relationship Management (Crm)
Telecommunications
Impact 360
Account Management
Quality Assurance
Bpo
Coaching
Team Leadership
Management
Avaya Technologies
Customer Experience

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@tracfonewirelessinc.com
Personal email
•••••@•••••.com
Direct dial
+13•••••••07

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Current company

Tracfone Wireless, Inc

Telecommunications · 616 employees · Miami, Florida, United States

For the last 25 years, we connected the people our competition overlooked. We engaged and served the underserved when others would not. Now it’s time to create the future for the next generation. At TracFone Wireless, Inc. we see: A future that is far more complex. A future where constant mobility is required to live and compete. A future where connectivity is as vital as air. So, no matter who you are, how you live or where you want to go in this world, we promise to be there powering your journey without fail, every moment of every day delivering Coverage & Access For All.

tracfonewirelessinc.com

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