Juan Oliver
Experience Analyst @ Erie Insurance | Human-Centered Design and Development | UX/UI Research and Design
- Role
- Future Focus Intern at Erie Insurance Group
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Juan Oliver
Juan Oliver is a Human-Centered Design and Development graduate from Penn State…
Experience
Future Focus Intern
May 2024 — Present · Erie, PA, US
Developed 4 interview activities to journey map the top 3 call inquiries from our CCO reps using design thinking• Organized data from 3 interviews on CCO, FNOL, and Life customer service representatives using Microsoft Word• Led and developed a workshop on Service Design for 20 interns across Experience, Customer Service, and Marketing
Education
ISI Florence
International Business/Trade/Commerce
Penn State University
Bachelor's degree, Human Computer Interaction
2021 — 2025
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