Juan Munoz
Director Customer Care and Resources Optimization @CENTREDMVET
Montreal, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jul 2025 — Present
Director Customer Care and Resources Optimization @CENTREDMVET
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Montreal, QC, CA
SKILLS
AcdService DeliveryBusiness Process ImprovementForecastingContact CentersOperations ManagementAvayaTrainingCustomer SatisfactionProject PlanningOutsourcingTeam ManagementRecruitingCustomer RetentionPerformance ManagementCrmEmployee TrainingCustomer ServiceStrategyBudgetsCall CentersAccount ManagementChange ManagementTelephonyWorkforce ManagementCross-Functional Team LeadershipCall CenterProcess ImprovementWirelessVendor ManagementTime ManagementLeadershipManagementTeam BuildingTeam LeadershipIvrCoachingTelecommunicationsAnalysisCustomer Experience
ABOUT JUAN MUNOZ
A COPC Certified leader in WFM and Customer Satisfaction Implementation. Throughout my…
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