Juan Morales

Store Director @Academy Sports + Outdoors

Houston, TX, US

Provide leadership to a store in order to achieve customer service, associate engagement and profitability goals. Oversee an assigned store to inspire and lead associates while driving sales.Drives customer service through leading by example and providing hands on customer service trainingServes as the primary communication channel to store associates on policies, procedures and sales opportunities. Conveys Academy’s entrepreneurial and sales oriented culture to capture and preserve market share. Maximizes employee retention through utilization of best practices in hiring and mentoring. Manages store operations including supply chain, merchandising, maintenance, inventory control, loss prevention, treasury and risk management. Drives in-store training processes to provide excellent customer service, associate product knowledge, process understanding and risk management. Provides strategic regional merchandise insights to Academy’s merchant organization from personal insights and customer feedback. Drives store profitability by driving sales and managing expenses including payroll, maintenance, shrink and other controllable expenses. Provide strategic insights on regional attributes related to competition, economic trends, marketing opportunities and other variables. Participates in Academy’s budgeting process by assisting in the development of sales objectives. Oversees the performance management and career-pathing process for assigned store to ensure career development goals are met

University of Texas at Brownsville

Bachelors