Juan M Guzman
Strategic Leader - Business Development & Strategy | CX & AI Integration | Driving Digital Transformation | Global Vendor Management
- Role
- Business Strategy Manager at Verizon
- Location
- Mesa, AZ, US
- LinkedIn followers
- 500 followers
Experience
Business Strategy Manager
Nov 2023 — Present
Direct business strategy and cross-channel projects focusing on the Partner Success Organization (PSO), Retail, and Indirect channels to maximize sales and service outcomes. Led 12+ projects and governance framework on strategic initiatives to improve processes, apply technology, and focus on the development of employees and customer service. Developed and presented executive-level summaries and communications of complex information leveraging G-Suite productivity tools for performance readouts, trends, highlights, strengths, and opportunities. Project Manager of ad-hoc Loyalty projects; strategize, create training content, project plans, communication plans, and follow through to completion.
Education
University of California, Davis
Business, Management, Marketing, and Related Support Services
Santa Monica College
International Business
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