Juan Johnson
Senior Technical Support Engineer @Anne Arundel Medical Center
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WORK HISTORY
Senior Technical Support Engineer @Anne Arundel Medical Center
Provide technical support to the computer, telecommunications, and nurse call system needs of health system users, vendors, and guests • Provide leadership and mentoring to the Support Engineers and Interns • Assisted in migrating to a new EMR System (Epic)(Doctors Community Hospital) • Support and assist with associated issues of dictation mikes, scanners, mobile carts, wireless devices, printers, thin clients, etc. • Support VMware platform, using Citrix for Epic • Responsible for analyzing technical problems specific to the Health System Information Systems based on the specifications provided • Responsible for technically supporting MS Office (Word, Excel, Outlook, PowerPoint), Windows Server & Desktop, PC hardware and peripherals, printers, internet access, remote access, and third-party applications, including Meditech and Alec related applications • Performs level 2 computer and systems associated functions in a help desk atmosphere including answering phones, providing technical support to end-users from all AAMC locations, and document calls in the call tracking system • Enter and track all trouble calls into problem tracking application (JIRA), follows-up with users in a timely manner to ensure problem resolution, and take proactive measures to prevent a recurrence • Maintain and operate computer equipment used by the AAMC staff, including repair and maintenance • Provide assistance to vendors and outside support personnel when needed • Respond to calls from computer system end-users requesting assistance and take appropriate action, utilizing a variety of equipment in desk-side assistance to users
EDUCATION
University of Maryland Global Campus
Bachelor of Science (B.S.), Infromation Systems management
SKILLS
ABOUT JUAN JOHNSON
Extensive experience in the integration, deployment, maintenance, modification, and…
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