Juan Hernandez

Store Manager @Big Brand Tire & Service

Simi Valley, CA, US

Supporting the success of Big Brand Tire & Service by owning responsibility for overseeing and directing the operation. This includes being a Customer Service representative and delivering an excellent in-store experience for all customers, coaching & training, growing the business and overall success of the store.Responsibilities:Ensure store is properly staffed with adequate personnel and adhere to proper clocking procedures to reflect accurate hours workedImplementation and execution of all company programs, policies and proceduresConducts store meetings to review safety issues, store policies and product changes as required Sets goals for the team to ensure the successful accomplishment of budgeted sales goals, expense control, gross profit percentages and payroll objectivesMonitors employees productivity to recommend discipline, wage adjustments, and termination of store personnelMaintain timely and professional communication with customers, employees and managementTrain new employees and develop skills of the teamPerform all aspects of store operations in shop, sales, office and management Adhere to all local, state and federal regulations concerning all facets of the job responsibility and duties, and store operations

California State University Channel Islands

Bachelor of Business Administration (BBA), Business, General

Ventura College

Associate of Arts (A.A.), Business Administration and Management, General