Juan Hernandez

About Juan Hernandez

I don\'t just manage sales territories; I architect revenue ecosystems. With over two decades of leadership in the competitive Southern California telecom landscape, I specialize in transforming traditional retail operations into high-performance engines.My leadership philosophy is simple: Stability drives Scale. By achieving 100% staffing retention in industries plagued by turnover, I build teams that are tenured, expert, and capable of executing complex \"Retail-to-Business\" strategies.Core Executive Competencies:P&L Governance: Steering $120M+ revenue streams and optimizing EBITDA through labor forecasting and inventory integrity.Strategic Transformation: Successfully pivoted regional markets to a Total Solution selling model, driving 5G adoption and fixed wireless access growth.Data-Driven Decision Making: Bridging the gap between raw data analytics and actionable sales behaviors.Human Capital: Leading organizations of 150+ diverse talents, fostering cultures of high accountability and psychological safety.I am currently seeking a Director or Sr. Director roles where I can leverage operational rigor and strategic vision to capture market share.

Experience

1. Retail Director

   Verizon

   Dec 2023 — Present · CA, US

Education

• Universidad Iberoamericana León

  Partial Degree, Industrial Engineering

  1999 — 2001

• University of Phoenix

  Associate of Arts - AA, Business Administration and Management, General

• University of Phoenix

  Bachelor of Business Administration - BBA, Business Administration, Management and Operations

  2017

Skills

• Interviewing
• Direct Sales
• Sales
• Retail
• Recruiting
• Customer Satisfaction
• Telecommunications
• Customer Retention
• Wireless Technologies
• Customer Service
• Store Management
• Customer Experience
• Management
• Project Management