Juan E. F.
Bilingual IT Support Specialist
- Role
- IT Support Supervisor at Automated Health Systems
- Location
- Columbia, MD, US
- LinkedIn followers
- 500 followers
About Juan E. F.
Experienced IT professional with a strong background in systems administration, cloud technologies, and IT support. Certified Scrum Master adept at leading agile teams and driving project efficiency. Proven track record in managing diverse IT ecosystems, implementing hybrid work solutions, and optimizing operational efficiency across multiple federal programs and educational sites.Key strengths include- Cloud platforms: Azure and AWS (pursuing AWS Cloud Practitioner certification)- Systems: Windows Server, Active Directory, Microsoft 365, VMware- IT Service Management: ITIL certified, proficient with SCCM, Intune MDM, Kaseya- Security: Experienced with Qualys, Deep Instinct, Arctic Wolf, Sophos- Leadership: Team leadership, process optimization, KPI modernizationCurrently expanding expertise in DevOps methodologies, including CI/CD pipelines, containerization with Docker, and orchestration with Kubernetes. Fluent in English and Spanish, bridging communication gaps in multicultural environments. Passionate about leveraging technology and agile practices to drive business success.
Experience
IT Support Supervisor
Jul 2025 — Present
Education
Milwaukee Area Technical College
Associate of Science, IT - Networking
2007 — 2010
University of Chicago
DevOps Certificate, Information Technology
Instituto Politecnico Pilar Conztanzo
H.S., Computer Technician, Computer Science
1997 — 2001
Universidad Dominicana O&M
Bachelor of Science, Computer Engineering 2006
2001 — 2006
Columbia College
Bachelor of General Studies, Information Systems and Business Administration
Skills
- Microsoft Deployment Toolkit 2013
- Cisco Technologies
- Leadership
- Microsoft Word
- Team Leadership
- Windows 10
- Public Speaking
- Management
- Team Building
- Mac Os X Server
- Operating Systems
- Microsoft Office
- Vmware Vsphere
- Software Installation
- Vmware Esx
- Microsoft Excel
- Active Directory
- Spanish
- Windows Server
- Hardware
- Group Policy
- Conflict Resolution
- Android
- Process Improvement
- Technical Support
- System
- Project Management
- Network Administration
- Computer Hardware
- Customer Service
- Microsoft System Center Configuration Manager 2013
- Entrepreneurship
- Casper Suite
- Research
- Networking
- Vmware
- Access
- Windows 7
- Troubleshooting
- Microsoft Powerpoint
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