Juan Diaz
- Role
- International Operations Analyst (Trust & Safety) at Indeed
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Juan Diaz
Dynamic Trust & Safety professional with 4+ years driving policy enforcement, risk…
Experience
International Operations Analyst (Trust & Safety)
Jul 2021 — Present · Austin, TX, US
Oversee operations for Spanish-speaking markets, ensuring adherence to quality standards and cultural relevance- Enforce and periodically update quality-related policies to maintain high standards across platform content and user interactions- Lead the proactive development of tools and processes, driving significant improvements in operational efficiency and user experience- Conduct comprehensive research and analysis across a broad spectrum of data and products, uncovering actionable insights to guide strategic decisions- Facilitate cross-departmental collaborations, working closely with various teams to achieve shared objectives and enhance overall platform synergy- Perform thorough audits of client and jobseeker translated pages, ensuring accuracy, cultural appropriateness, and compliance with platform standards- Design and implement key performance indicators (KPIs) to measure and enhance the effectiveness of fraud detection, content moderation, communication strategies, and policy enforcement- Analyze ES/LATAM operations and metrics for efficiency gains and cost savings- Use data tools and methods for strategic insights and decision support- Work with teams across the company to drive operational improvements- Create and manage KPI reports and dashboards with SQL and Tableau- Perform market research to guide strategic planning- Optimize workflows to boost service quality and customer satisfaction- Lead projects to enhance operational efficiency with new technologies- Act as a key communicator between operations and other departments- Engage in ongoing learning to improve analytical and operational expertise.
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