Juan Cristóbal Narváez Solano

Associate Manager, Business Performance, Reporting & Support- Group Customer, Shared Services @Canada Life

Winnipeg, MB, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2022 — Present

Associate Manager, Business Performance, Reporting & Support- Group Customer, Shared Services @Canada Life

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Winnipeg, Manitoba, Canada Lead a high-performance team responsible for corporate customer group business planning and performance management, as well as supporting end-user technology solutions. The position\'s main accountabilities include supporting, developing, and maintaining service request volumes forecasts, ongoing business performance monitoring, reporting, analysis and insights, capacity planning, key performance indicators (KPIs) as well as process improvements benefits realization.

EDUCATION

2006 — 2006

University of St.Gallen

Management Seminar Program

2008 — 2008

IMD

Leadership Seminar Program

1996 — 1998

Tecnológico de Monterrey

Master of Business Administration (M.B.A.), Finanzas

2013 — 2013

IMD

Senior Management Program

2017 — 2018

UWinnipeg PACE

Project Manager (finishing course on August 2018), Project Management

1990 — 1996

Pontificia Universidad Católica del Ecuador

Engineer's degree, Civil Engineering

SKILLS

ManagementCustomer ServiceTeam LeadershipB2cPlanificaciónStrategic PlanningBuilding MaterialsCambio OrganizacionalMicrosoft OfficeMicrosoft ProjectBusiness-to-Business (B2b)Planificación EstratégicaDesarrollo EmpresarialNegociación De ContratosPronósticosCoachingLiderazgoNew Business DevelopmentAdministración Y Dirección De EmpresasBusiness AnalysisDirecciónPlaneamiento De ProyectosEnvironment, Health, and Safety (Ehs)ConstrucciónBusiness PlanningInglésContract NegotiationLiderazgo De EquiposSales ManagementConstructionNegociaciónServicio De Atención Al ClienteProject ManagementBusiness StrategyMercadotecniaLatin American MarketsSpanishProject PlanningNegotiationEstrategia Empresarial

ABOUT JUAN CRISTÓBAL NARVÁEZ SOLANO

Project Manager and management-experienced Civil Engineer with over 15 years of…

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