Juan Cortes
Senior Manager Technical Communications
- Role
- Senior Manager Technical Communications and Delivery at Accertify, Inc.
- Location
- Naperville, IL, US
- LinkedIn followers
- 500 followers
About Juan Cortes
Experienced Senior Manager who creates repeatable documentation processes and leads the…
Experience
Senior Manager Technical Communications and Delivery
Feb 2011 — Present · Itasca, IL, US
Built the Documentation Department from the ground up, including developing standards for all internal and external technical documents, online help, on-screen walkthroughs and smart tips, and our legal Operating Guides.• Established protocols for taking documents from concept to completion, including engaging diverse teams, reviewing our work, publishing our documents, protecting our source files, and archiving.• Led the localization and translation initiative, including vetting the vendor, establishing an SOW, and managing the completion of many projects including the UI and its supporting documentation.• Designed, launched, administered, and delivered training on a knowledge management tool for both clients and internal employees.• Oversaw the production of client-facing training videos from scripting to development to publishing.
Education
American Academy of Art
Associates
1992 — 1994
Columbia College Chicago
Bachelor of Arts (B.A.)
1995 — 1997
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