Juan Carlos Soltero

Strategy, Transformation, & Change Leader Specialized Servicing & Fulfillment Operations @Bank of America

Tampa, FL, US

Leads strategy, initiatives management, and change governance for newly formed $139M operationsgroup responsible for 18 specialized core processes and employees globally. SSFO is responsible for servicing and fulfillment, supporting Consumer and Small Business Deposit and Card clients as well as financial centers and third parties dealing with estate and other complex client requests, and ensuring enterprise oversight and execution of document imaging, indexing, and safekeeping standards.

University of Tampa

Masters in Business Administration (MBA), Management & Entrepreneurship

University of South Florida

Bachelor of Arts (B.A.), Political Science and Government