Juan C. Vargas

About Juan C. Vargas

As a results-driven Sales and Customer Success Leader, I have a proven track record of…

Experience

1. Vice President Deposit Relationship Officer

   Ponce Bank

   Aug 2019 — Present

   Promotion Track: Vice President Director of Retail Digital Lending (11/2020 – Present)| Business Development Officer (08/2019- 10/2020)In this role, I was tapped to lead the launch of a new small business lending platform, I knew it was more than just a tech upgrade—it was an opportunity to transform how we served our community. I managed the project from end to end, guiding it from concept to deployment. The result? A fully automated system that enabled small business loans up to $25K and streamlined the entire lending process for more than 100 retail team members.As the primary relationship manager, I also played a hands-on role in onboarding high-value clients—setting up retail accounts, online banking access, and integrated digital solutions to create a seamless customer journey. My goal was to ensure not just efficiency, but a personal touch at every step.Working closely with our third-party vendor, I oversaw the final loan funding and approvals, maintaining operational integrity and ensuring disbursements were executed flawlessly. At the same time, I remained focused on strengthening our ties to the community—leading financial education workshops at local high schools, small business events, and chambers of commerce. These efforts not only expanded financial access but also deepened trust in our brand.Selected Accomplishments- Partnered with marketing, retail, and lending teams to develop and execute targeted campaigns for a new small business loan product, focusing on outreach to underserved mom-and-pop businesses across the tri-state area- Elevated customer service standards through training on modernized service protocols and digital engagement, shifting the team from transactional to relationship-based service delivery- Designed and implemented a custom KPI dashboard for the small business lending portal, used by senior leadership and external auditors (OCC) to monitor platform performance and compliance.

Education

• Borough of Manhattan Community College

  Candidate of Bachelor’s Degree in Business Administration and Management

  2002 — 2006

Skills

• Great Communications Skills
• Multi Tasking
• Coordinating Events
• A&R
• Management
• Customer Service
• Music Industry
• Programming
• Digital Media
• Microsoft Office
• Motivated Self-Starter
• Business Development
• New Business Development
• Public Relations
• Bilingual
• Marketing