Juan Blancarte
Technical Product Support Engineer @Flock
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WORK HISTORY
Technical Product Support Engineer @Flock
Delivered advanced technical support for Flock’s stream-based video products, serving as the first point of contact for complex customer issues related to RTSP streams, video playback, and device connectivity.Diagnosed and resolved a wide range of issues by analyzing system logs, identifying root causes, and implementing workarounds or permanent solutions to restore service.Reproduced customer-reported issues in a lab environment, tested edge cases, and escalated defects with detailed engineering tickets including logs, expected vs. actual behavior, and technical hypotheses.Communicated with customers in real time (via phone, video, and email) to guide them through troubleshooting within their environments, maintaining a high standard of clarity, empathy, and technical accuracy.Supported customers in sensitive or mission-critical deployments, including those in law enforcement and public safety, where reliability and uptime were essential.
EDUCATION
South Texas College
Bachelor of Applied Science - BASc, Computer/Information Technology
ABOUT JUAN BLANCARTE
I am a Computer and Information Technology major on track to graduate in May 2021 with my Bachelors degree. I have a strong customer service foundation and I excel in rapid paced environments. While the core of my professional experience is in customer service, I do have professional experience in IT support. I am eager to network and make meaningful connections with like minded individuals. I\'d love to be a part of a well respected and innovative organization or company where I can make an impact.
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