Juan Arrospide
Technical Account Manager @ Dynamic Yield - Mastercard
- Role
- Technical Account Manager at Mastercard
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Juan Arrospide
Hardworking, analytical, and detail-oriented professional with 8+ years of experience in marketing and customer success roles. Strong determination to accomplish personal and professional goals, and eager to be continuously learning new things.Bilingual: English, SpanishSkills• Javascript, Node.js, Express, HTML5, CSS, React, MySQL, Github, Visual Studio Code• Graphic Design: Adobe Photoshop, Illustrator, and Indesign• Google Analytics/Ads, SPSS, Facebook Ads, SEM/SEO, Mailchimp, Qualtrics, A/B Testing• Advanced Excel (Pivot tables, market metrics, and analytical techniques)
Experience
Technical Account Manager
May 2023 — Present · NY, US
Leading the customer\'s technical onboarding process from end to end- Providing support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution- Partnering with the Engineering and Development teams to resolve customer issues- Participating in the QA process of current and new products/services and working frequently with product and engineering teams to address opportunities and product enhancements
Education
Universidad de la República
Licenciatura, Ciencias de la Comunicación
2006 — 2011
Universidad Católica del Uruguay 'Dámaso Antonio Larranaga'
Postgraduate Certificate in Business Administration, Business
2017 — 2017
Universidad de la República
Posgrado de Marketing
2014 — 2015
Digital House
Full Stack Jr Developer
Fordham University
Master of Science in Marketing Intelligence, Merit Scholar
2019 — 2020
Skills
- Diseño Gráfico
- Estrategia Empresarial
- Estrategia De Mercadotecnia
- Microsoft Office
- Español
- Negociación
- Banners
- Marketing Digital
- Customer Service
- Diseño De Logotipos
- Redes Sociales
- Inglés
- Planificación Estratégica
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