Juan Antonio Horta
Sr Technical Account Manager @Amagi
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WORK HISTORY
Sr Technical Account Manager @Amagi
Portland, OR, US
Manage a technical portfolio of various enterprise clients (Broadcast, Digital (OTT), Linear, and FAST)• Help increase the MRR with new stream deliveries and new ad-supported streaming channels.• Ensure tickets are progressed according to the SLAs and engage engineering, product, and Support as required.• Be responsible for undertaking project work across the team as required – participation in reference groups, training, and testing on new functionality.
EDUCATION
Instituto Tecnologico de Colima
Ingeniera, Sistemas Computacionales
Western Oregon University
B.Sc Information Systems, Computer Science
SKILLS
ABOUT JUAN ANTONIO HORTA
Bilingual professional with 15+ years’ experience in multi-platform IT/Broadcast Systems that are both on-prem and cloud-based. I have worked with a diverse and global customer base, with sites ranging in size from several local users to several hundreds of users across multiple locations. I have researched and qualified multiple products that we have successfully turned into bigger solutions for our customers. ACCOMPLISHMENTS• Proactively created a cross-platform log gathering tool for GV that cut log gathering time by ~90% while working for support during my tenure at Grass Valley.• Led the R&D work for an entry-level NAS system at Grass Valley with no additional code rework.• Helped expand the presence in LATAM at Grass Valley and Milestone Systems.• Wrote migration procedures to move from legacy hardware to new Virtualized environments.CORE COMPETENCIES Streaming | Storage| Networking| MAM Systems| Broadcast | Account Management | Support | FAST High EQ |Stream/Channel Monetization | Ad-insertion | Creative Problem-Solving |Collaboration LEADERSHIP PRINCIPLESCustomer-Centric| Adaptability| Honesty| Flexibility| Learn and Be Curious |Dive Deep |Results Driven
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