Jim White

Chief Culture Officer @Ignite Medical Resorts

Fort Myers, FL, US
EMAILS
j•••••@ignitemedicalresorts.com
MOBILE NUMBERS
+17•••••••42

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WORK HISTORY

Jul 2018 — Present

Chief Culture Officer @Ignite Medical Resorts

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Niles, IL, US

EDUCATION

1999 — 2005

Stockton University

MBA, Business

1985 — 1989

La Salle University

Bachelors, Marketing / Communications

SKILLS

Customer ExperienceCall CentersRelationship MarketingMarketing StrategySpecial EventsCustomer AcquisitionHotelsResortsGamingCasinoHiringBlackjackAcscAffiliate ManagementCasino GamingGuest Service ManagementLoyalty MarketingDirect MarketingHospitality ManagementPre-OpeningHospitalityGaming LawVipFood & BeverageCustomer RetentionCustomer ServiceTeam BuildingCustomer SatisfactionTrainingCall CenterPlayer DevelopmentVip ServicesGaming IndustryLeadershipTribal GamingDatabase MarketingMarketingTournamentsLoyalty ProgramsOnline Gambling

ABOUT JIM WHITE

Offering expertise in creating unique and personalized guest experiences, customer service/experience program architecture, consulting on projects of any size to craft your experience. Specializing in Casino Gaming, Medical Resorts, Hospitality, general and casino marketing, and operations. Proven methods to reduce litigation. Excellent leader, team-builder, coach, and mentor. Social media response consulting and Starbucks \"We Proudly Serve\" concepts. Engaging key note speaker and trainier. Certified Net Promoter Associate. Certified Lean Six Sigma White-Belt.Specialties: Courtesy & Customer Service Programs, Culture Change, Employee Engagement and Training, Speaking Engagements Player/Customer Development, Special Events, Hosting Programs, Promotions, Players Club Operations, VIP Services, and Call Center Operations.

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