Jim Travis
- Role
- Director - Customer Experience Measurement & Insights at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Jim Travis
A CX strategy without world-class operations is just a collection of good ideas—without a…
Experience
Director - Customer Experience Measurement & Insights
Jul 2016 — Present
Currently leading team of Customer Experience practitioners, program managers, and BI developers responsible for delivering customer experience data, insights, improvement opportunities, and action plans in support of Worldwide Commercial Business.\\\\n\\\\nAccountable for Microsoft\'s global Customer Experience measurement programs (including Microsoft\'s largest customer relationship survey program and Customer & Partner Experience Scorecard operations), CX Data Strategy and Satisfaction Health Index, and CX Center of Excellence (CX Strategy Consulting, Customer Journey Mapping training).\\\\n\\\\n
Education
Colorado School of Mines
Graduate Coursework in Operations Research, Operations Research
Seattle University
Master of Business Administration - MBA, Business
Colorado State University Pueblo
Bachelor of Science - BS, Industrial Engineering
New Mexico State University
Graduate Coursework in Industrial Engineering, Industrial Engineering
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