Johnny Torres
Analyst
- Role
- Workforce Management Analyst at Employment Development Department
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Johnny Torres
Talent Acquisition, Product & Technology*Key skillsets include DevOps, InfoSec, Cloud, Site Reliability, Product, UX/UI, Data Engineer, Data Scientist, Software Engineer.
Experience
Workforce Management Analyst
Employment Development Department
Oct 2024 — Present
Partner closely with the Workforce Management & Operations leaders to ensure the smooth running of the operations teamsWork in collaboration with outsourced BPOs, driving process adherence and reviewing key workforce KPIs associated with this processMonitor and report on real time changes to contact volumeOperate as a subject matter expert on scheduling and headcount movements both internally and through outsourced BPOsContribute to Weekly & Monthly Business ReviewsMaintain internal volume, forecasting & scheduling databasesWork cross functionally with, but not limited to, Training, QA, Policy, Analytics teams across the business
Education
Western Governors University
Master of Business Administration - MBA
2018 — 2020
Pensacola Christian College
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
2012 — 2016
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