James Jim Irwin

Strategy & Process Improvement Consultant | Enrolled Agent | Solving operational problems and driving results aligned with vision and strategy | Expert facilitator, connector, and coach | Veteran, US Navy Supply Corps

Role: Master Tax Advisor Enrolled Agent Certified Master Virtual Instructor at H&R Block
Location: Pittsburgh, PA, US
LinkedIn followers: 500 followers

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About James Jim Irwin

I am a US Navy Veteran and multiple business owner with extensive experience in strategy and process improvement. Regardless of your industry or organization type (for profit/not-for-profit/government/church/etc.) I understand the language of continual improvement (TQM/Lean/Six Sigma) and help you create YOUR operating system in YOUR language using those best practicesSkills: Align efforts, streamline processes, and eliminate waste to create efficiencies Identify root causes of organizational challenges and orchestrate strategic solutions, focus on defining and documenting strategy with leadership teams Design processes and organizations to manage improvements, develop improvement playbooks, and lead teams to create solid project plans and process documentation Assess project impact on goals and metrics, recommending adjustments and next steps Engage in candid conversations with leaders and push boundaries to ignite positive changeFinally - words to live by: Leadership first. Next, really understand the process or work. Then, map the org to the work, build tools to help people execute consistently, and train/reinforce continually. If you\'d like to talk more about improving your org/team/business - I love this stuff. Please reach out to connect!

Experience

Master Tax Advisor Enrolled Agent Certified Master Virtual Instructor
H&R Block
Nov 2011 — Present · Pittburgh, PA, US
Certified as a Master Virtual Instructor in first year of teaching• Achieved 100% 5-star ratings in new client satisfaction • Drove revenue growth to 3.4% year over year through innovative use of email marketing, local street teams and creative staffing practices

Education

Carnegie Mellon University
BS, Industrial Management
1988 — 1992

Skills

Program Management
Leadership
Mergers & Acquisitions
Business Development
Online Advertising
Management
Team Building
Business Strategy
Mergers
Contract Negotiation
Project Management
Business Process Improvement
Team Leadership
E-Commerce
Process Improvement
Strategic Planning
Management Consulting
Product Development
Vendor Management

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