Jennifer Thornton
Director, Business Development @Nialli Inc
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WORK HISTORY
Director, Business Development @Nialli Inc
Calgary, AB, CA
As Director, Business Development, I lead a team that is responsible for acquiring and retaining customers, accelerating revenue growth, and ensuring exceptional customer experience. I also drive operational excellence through continuous improvement of sales and customer-facing processes to enhance efficiency and maximize value for our clients- Execute a sales strategy that aligns with the company\'s objectives of expanding market presence and driving revenue- Develop a team of account executives and customer acceleration specialists, fostering a culture of high performance and continuous improvement- Pursue new business opportunities, developing strategies to penetrate new markets and expand customer base- Lead activities aimed at enhancing customer usage and experience- Streamline internal and customer-facing processes to ensure ongoing operational excellence.
EDUCATION
Dalhousie University
Master of E-Commerce
University of Alberta
Bachelor of Commerce
ABOUT JENNIFER THORNTON
I like to call myself a “creative analytic.” My inquisitive left brain thrives on understanding patterns, numbers, and the “whys” and “hows” of a challenge, while my equally active right brain finds joy in creative problem-solving and discovering new and better ways to do things. You might say I’m “ambraindextrous”!My strength as an operational leader stems from over two decades of experience spanning all aspects of business—marketing, sales, product, HR, finance, and customer success—at organizations ranging from early-stage startups to multi-national corporations. I’m passionate about designing scalable systems, optimizing processes, and driving alignment across teams to achieve organizational success. Whether it’s streamlining workflows, crafting strategy, or facilitating cross-functional collaboration, I bring both analytical rigour and creative energy to everything I do.I excel at working with diverse teams, blending ideas to make strong concepts even better. At the same time, I value moments to step back, reflect, and approach problems from unique and thoughtful perspectives. Whether leading initiatives, supporting executive priorities, or contributing as part of a team, I adapt to what’s needed while ensuring measurable results.I also have a knack for communicating with stakeholders at all levels, simplifying complexity and tailoring messages to inspire action and alignment.My passion for operational excellence and building cohesive, high-performing teams is matched only by my love of connecting with others who share a drive to innovate. If you’d like to talk about business strategy, leadership, or even a little ’80s and ’90s pop culture, I’d love to connect!
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