Jonathan Castro
Helping Risk & Claims Professionals Simplify Court Reporting | Client Relations | Education Liaison
- Role
- Client Relations Education Liaison at Todd Olivas & Associates
- Location
- San Diego County, CA, US
- LinkedIn followers
- 500 followers
About Jonathan Castro
I’ve spent the last 10+ years helping attorneys, claims professionals, and risk teams get the most out of their deposition experience — faster turnarounds, better service, fewer headaches.At Todd Olivas & Associates, I’m not just trying to sell you on our service — I’m here to build real partnerships, share insights, and help clients navigate the evolving world of litigation support. Whether I’m planning a continuing education event, collaborating on a custom solution, or introducing a new AI tool to streamline service delivery — I’m always thinking one step ahead for my clients.After more than a decade in this industry, I still believe relationships matter more than transactions.If you\'re in the risk, insurance, or legal space and looking for a court reporting partner who gets it — let’s connect.
Experience
Client Relations Education Liaison
Feb 2015 — Present
Build and maintain long-term partnerships with clients in the legal, insurance, and public sectors•Lead educational and marketing initiatives, including TOA University — a multi-year client training series designed to inform and connect risk and claims professionals•Introduce AI-powered tools to improve turnaround time and streamline client experience•Partner with risk managers, TPAs, and public agencies to align court reporting services with evolving industry needs•Design and deliver continuing education programs tailored for legal and insurance audiences•Recognized for enhancing client retention through proactive support and strategic relationship management
Education
University of Phoenix
Bachelor of Science (BS), Finance, General
2010 — 2013
Mt. San Jacinto College
Associate of Arts (AA), Economics
2008 — 2009
Skills
- Risk Management
- Litigation Management
- Liability
- Litigation
- Employee Benefits
- Claims Management
- Management
- Interpreting
- Claim
- Workers Compensation
- Court Reporting
- Customer Service
- Marketing
- Leadership
- Insurance
- Training
- Microsoft Office
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