Joshua Graham

About Joshua Graham

Dynamic manager with proven hands-on leadership in technical support and multi-site operations. Expert in driving projects from initial planning to successful execution, consistently delivering practical and innovative solutions. Demonstrated strength in strategic planning, process improvement, and building high-performing teams that achieve measurable outcomes. Strong leadership, customer-centric problem-solving, and effective business strategies, leading to operational excellence and sustained organizational growth.

Experience

1. Senior Program Manager - Wireless Resolutions, Advanced Process and Tools

   EchoStar Corporation

   Jul 2025 — Present · Denver, CO, US

   As a Program Manager within Customer Experience Operations, my role centers on improving the Boost Mobile customer journey. This involves deep diving into data to identify challenges, collaborating cross-functionally on solutions, and contributing to strategic initiatives that elevate our customer and agent experience.

Education

• Mississippi State University

  Some College, Computer Engineering

  2012 — 2014

Skills

• Customer Service
• Team Building
• Gaap
• General Ledger
• Financial Analysis
• Budgeting
• Financial Planning
• Generally Accepted Accounting Principles (Gaap)
• Corporate Finance
• Strategic Financial Planning
• Leadership
• Financial Accounting
• Budgets
• Account Reconciliation
• Accounting
• Accounts Payable
• Financial Reporting
• Quickbooks
• Strategic Planning
• Financial Modeling
• Mergers & Acquisitions