J. T. Fales
Building Dashboards & Custom Data Tools
- Role
- Senior Customer Experience Analyst at Austin Data Solutions
- Location
- Jersey City, NJ, US
- LinkedIn followers
- 500 followers
About J. T. Fales
I\'m a versatile, autonomous professional who excels at data analysis and…
Experience
Senior Customer Experience Analyst
Mar 2021 — Present
Dedicated product expert in the Qualtrics XM Discover business intelligence suite (XM Studio & XM Designer, formerly Clarabridge CX Studio) • Facilitate strategic & rapid response reporting on consumer sentiment• Integrate findings from various listening posts including NPS survey, social media, chat, and voice• Design \"operational\" and \"narrative\" dashboards to support client priorities• Develop custom solutions to automate reporting & enhance client reporting capabilities
Education
William & Mary
Bachelor of Arts, English, Linguistics
2008 — 2012
Skills
- Edm
- Leadership Development
- Clarabridge
- Social Listening
- Social Networking
- Diversity & Inclusion
- Cx Studio
- Editing
- Logic Pro
- Music Production
- Leadership
- Social Media Marketing
- Public Speaking
- Proofreading
- Content Creation
- Digital Marketing
- Vine
- Team Management
- Crimson Hexagon
- Sound Editing
- Magazines
- Podcasting
- Marketing
- Copy Editing
- Publishing
- Creative Writing
- Snapchat
- Social Media
- Tumblr
- Writing
- Teaching
- Time Management
- Team Leadership
- Blogging
- Research
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