Jonathan Thomas

Information Technology Technician Ii @Santa Clarita Valley Water Agency Scv Water

Santa Clarita, CA, US

System & Network Management: Administered computer systems and networks, installing new equipment, software, and upgrades while ensuring optimal system performance and user satisfaction.Technical Support & Troubleshooting: Provided comprehensive desktop support, evaluating, diagnosing, and resolving hardware, software, and network issues while tracking workload and ensuring timely service delivery.Hardware & Software Maintenance: Coordinated installations, upgrades, and repairs of hardware, software, and peripherals, collaborating with vendors and contractors for maximum efficiency.Purchasing & Vendor Management: Managed procurement processes for IT equipment and services, maintaining purchasing contracts and liaising with vendors to ensure the agency’s technology needs were met.Security & Data Integrity: Assisted in coordinating IT security programs, implementing policies and training to safeguard the agency’s network while managing daily backups and other essential maintenance tasks.Process Improvement: Identified and implemented opportunities to enhance service delivery and operational efficiency, contributing to special IT projects and system improvements.Team Collaboration & User Training: Trained agency staff on software and hardware systems and worked closely with IT colleagues to support agency-wide technology initiatives.