Jason Eborn

About Jason Eborn

At Instructure, our team has elevated the customer journey, maintaining a remarkable 94.1% retention rate by harnessing CRM technologies and meticulous attention to detail. With the trust and collaboration of our customers, we\'ve secured $3.7MM in closed-won opportunities through upsell and cross-sell strategies, surpassing our targets.My leadership is grounded in building cultures of collaboration and ownership, guided by industry best practices and a commitment to professional growth. Our customer success initiatives are strategically tailored, ensuring each of our Higher Education, Corporate, and K12 partners experiences unparalleled support and value from our Canvas Learning Platform.

Experience

1. Director of Customer Success

   Instructure

   Feb 2026 — Present · Salt Lake City, UT, US

   Lead the customer success team to drive value for business and government customers across North America. • Foster strong relationships with clients to ensure satisfaction and retention. • Collaborate with cross-functional teams to enhance service delivery and customer outcomes.

Education

• Weber State University

  Associate's Degree, General Studies

  2009 — 2013

• Southern New Hampshire University

  Master of Business Administration (M.B.A.), Business Intelligence

  2015 — 2017

• Weber State University

  Bachelor of Science - BS, Business Administration

  2012 — 2015

Skills

• Project Management
• Budgets
• Strategic Planning
• Customer Service
• Teaching
• Time Management
• Windows
• Microsoft Excel
• Powerpoint
• Higher Education
• Russian
• Microsoft Office
• Research
• Data Analysis
• Marketing Strategy
• English
• Event Planning
• Public Speaking
• Microsoft Word
• Leadership
• Social Media
• System Administration
• Mac Os
• Outlook
• Social Networking