Jody Swanson Ross

Product Delivery Lead @Western National Insurance

Edina, MN, US

Leader of a cross-functional technology team focused on the delivery of the Western National Personal Lines product roadmap. Manage end-to-end agile product delivery through the entire lifecycle with a cross-functional team empowered to pursue the best solution to their customers’ needs and problems. Maintain a strategic level understanding of the product roadmap to build a technology plan. Partner with the Product Manager & other key product team roles to incorporate non-functional requirements, timelines, constraints, resourcing, and budget across legacy and modern technologies of the product ecosystem. Collaborate & communicate across technology leadership to facilitate support for team success and to resource beyond the established dedicated team. Manage and coordinate vendor relationships required to deliver on the product vision. Develop and maintain a deep understanding of the product teams’ systems, processes, priorities, and technologies while representing these aspects to all levels of leadership.Define and drive process improvements with the team for increasing efficiency of the delivery process and quality of deliverables to meet & exceed customer expectations. Manage problem resolution, risk, and dependencies blocking the team from achieving desired solutions and facilitate timely action plans with the Product Manager, Scrum Master & other stakeholders.

Gustavus Adolphus College

Bachelor of Arts (B.A.)

University of South Florida

Master of Arts (M.A.)