Jacqueline Stetson

About Jacqueline Stetson

I\'ve been lucky to have been in UX Research and Design for so long, that my URL is simple - uxrd.comI\'m currently working in AI (check out the important work that MLCommons is doing) but before that I was a civil servant at the federal and municipal levels, helping government entities to design programs, services, and tools for their communities. In the wayback machine, I designed websites, mobile apps, enterprise applications, and service programs for global entities, academia, and startups. Lots of dotcoms and applications like CRMs, ERPs, financial ops, and data management / analysis. Partial client roster includes 3M Healthcare, Adidas, BankNorth, Beechcraft Aviation, Bentley University, Carnival Cruise Lines, City of Gainesville, Colliers International, Common Threads, Dunlop Tires, Exxon, Federal Reserve Bank, FEMA, Fidelity Investments, Florida International University, H&R Block, Hallmark, Health and Human Services, Ironhack, JP Morgan Chase, Kaplan University, Miami-Dade College, Microsoft, Mindbody, Monster, National Health Career Association, National Park Service, Nationwide Insurance, NOAA, Novartis Pharmaceuticals, NowCar, ProcessMap, Quill, Reebok, SHI, Skillsoft, Staples, TD Bank, The LAB at OPM, Time4Learning, UBS Financial, UMB Banking, University of Miami, US Army, US Digital Service, Venture Hive, Watsco, Zumba Fitness, and many many startups. Specific projects and dates are detailed below. I\'ve also taught HCD and project management courses along the way and love sharing how impactful these methods are.

Experience

1. Managing Director

   Uxrd User Experience Research And Design

   Jun 1999 — Present · FL, US

   Projects: • AI: MLCommons• Call Center & CRM Applications: Staples, Carnival Cruise Lines• Consumer Applications: H&R Block, Microsoft, Common Threads, Mindbody, Zumba Fitness, Fidelity Investments• Consumer Websites & Experiences: Zumba Fitness, Adidas, Reebok, Beechcraft Aviation, Hallmark, UBS, SHI, Microsoft, Colliers International, Monster, Federal Reserve Bank, Watsco, H&R Block, Staples, startups• Education: OPM, Skillsoft, Kaplan University, University of Miami, Miami-Dade College, Florida International University, Ironhack, many incubator/entrepreneur/startup programs• Enterprise Applications: Fidelity Investments, Carnival Cruise Lines, TD Bank, Nationwide Insurance, Watsco, Novartis Pharmaceuticals, ProcessMap, JP Morgan Chase, H&R Block• Entrepreneurship: founded a UX research startup, worked with many startups in consumer, financial, transportation, pharmaceutical, healthcare, education, events• Government: Federal Reserve Bank, City of Gainesville FL, Office of Personnel Management• Intranet Sites: Federal Reserve, Bentley University• Mobile applications: Zumba, Mindbody, myGNV, startups

Education

• Boston University

  Professional Photography Certificate, Digital Photography

  2007 — 2009

• University of Miami

  BS, Motion Picture Production & Creative Writing

  1993 — 1996

• Bentley University - McCallum Graduate School of Business

  MS, Human Factors in Information Design

  2002 — 2003

Skills

• User Experience Design
• User Scenarios
• Wordpress
• Usability Engineering
• Wireframes
• Task Analysis
• Axure Rp
• Start-Ups
• Creative Direction
• Wire Framing
• Mobile Applications
• User Interface Design
• Interaction Design
• Product Design
• Photography
• Agile Methodologies
• Axure
• Omnigraffle
• Ethnography
• Web Applications
• Human Computer Interaction
• Heuristic Evaluation
• Usability Testing
• Usability
• Requirements Gathering
• User Stories
• Contextual Inquiry
• Dreamweaver
• Accessibility
• Web Project Management
• User Research
• Mobile Design
• Rapid Prototyping
• Web Standards
• Card Sorting
• User-Centered Design
• Site Maps
• Persona
• Cms
• User Experience