Jermaine Jreed Reed

About Jermaine Jreed Reed

I’m an Operations Leader with 20+ years of experience streamlining systems, scaling teams, and driving patient-centered strategies across healthcare, home health, and pharmacy benefit environments. From leading multi-market outreach programs to improving SLA-driven performance by over 50%, I thrive in roles that demand both analytical precision and people-first leadership.My mission? To improve healthcare delivery by aligning operational excellence with quality, equity, and access. I’ve led high-volume contact center operations using tools like Genesys, designed performance frameworks that elevated care support productivity, and partnered cross-functionally to meet compliance standards like HEDIS and CMS benchmarks.I\'m actively seeking opportunities with healthcare innovators who are reshaping care delivery through tech, empathy, and data-driven decision-making. If your team is scaling operations to serve communities better, I’d love to connect.

Experience

1. Patient Access Manager

   Carrum Health

   Dec 2025 — Present · Memphis, TN, US

   Lead patient access operations for a virtual‑first surgical care model, ensuring timely, coordinated, and high‑quality navigation across the patient journey.• Partner with clinical, product, and operations teams to streamline workflows, reduce friction points, and strengthen patient engagement from referral through post‑procedure follow‑up.• Analyze performance trends and operational KPIs to identify improvement opportunities, implement process redesigns, and enhance team efficiency and patient experience.• Coach and support a high‑performing team, fostering a culture of empathy, accountability, and continuous improvement.• Collaborate cross‑functionally to refine communication pathways, improve handoffs, and ensure patients receive clear, consistent, and compassionate guidance.• Drive initiatives that expand access, reduce barriers to care, and elevate the overall patient experience in a fast‑paced, tech‑enabled environment.

Education

• Southwest Tennessee Community College

  Business, Management, Marketing, and Related Support Services

  1994 — 1996

• Whitehaven High

  Diploma

  1992 — 1994

• Southwest Tennessee Community College

  High School Diploma

Skills

• Team Management
• Recruiting
• Promotions
• Consumer Debt
• Social Media
• Microsoft Excel
• Leadership
• Interviews
• New Hire Orientations
• Fdcpa
• Event Management
• Collections
• Training
• New Hire Processes
• Event Planning
• Supervisory Skills
• Human Resources
• New Hire Training
• Microsoft Office
• Sales
• Public Speaking
• Management
• Team Building
• Microsoft Word
• A3 Management
• Money Management
• Strategic Planning
• Social Networking
• Customer Service
• Hiring
• Call Centers
• Supervisory Experience