Jacqui Lingo
IT Service Management Manager @Wellpath
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WORK HISTORY
IT Service Management Manager @Wellpath
Nashville, TN, US
Direct the creation of IT Service Management metrics and apply agile methodologies for ServiceNow development. Lead a team in documenting business requirements and giving comprehensive ServiceNow training. Collaborate on designing and supporting AI integration with ServiceNow leveraging large language models, and develop leadership ServiceNow dashboards. Integrate ServiceNow with Azure DevOps, enhancing visibility for leadership. Customize Contract Lifecycle Management in ServiceNow for various contract types. Spearhead the development of IT Service Management metrics. Champion the design and support of an AI integration with ServiceNow leveraging large language models. Supervise the integration of ServiceNow with Azure DevOps. Customize and establish Contract Lifecycle Management in ServiceNow.
EDUCATION
Louisiana State University
Bachelors, Animal/Livestock Husbandry and Production
SKILLS
ABOUT JACQUI LINGO
Accomplished IT leader with a proven track record of transforming IT service delivery and…
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