Joseph J.

Contact Center Trainer @Aep Energy

Columbus, OH, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2024 — Present

Contact Center Trainer @Aep Energy

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Columbus, OH, US

Columbus, Ohio Metropolitan Area

SKILLS

Team MotivationCold CallingStrategic PlanningCollectionsInventory ManagementCareer Path PlanningCoachingAccount ManagementTelecommunicationsCustomer ExperienceCellular CommunicationsMicrosoft OfficeSalesSales ProcessMobile TechnologySales ManagementEmployee TrainingCall CentersManagementTeam BuildingSales PresentationsSocial NetworkingSolution SellingTime ManagementHome AutomationAccountabilityDirect SalesSales OperationsCustomer RetentionCustomer ServiceTrainingCustomer SatisfactionWirelessCustomer Relationship Management (Crm)Public SpeakingRetailB2bSmall BusinessProcess ImprovementScheduling

ABOUT JOSEPH J.

Hello, I’m Joseph Jessee, an experienced Learning & Development leader with demonstrated successdriving growth and development across dynamic environments, while ensuring outstanding customerservice and an exceptional customer experience. My proven talent building engaging learning program and leading multi-media trainings, coupled with my skills collaborating across stakeholders to definegoals and strategize effective development plans, has led to numerous organizational improvements.I’m a solutions-oriented professional with experience leading high-performing teams and producingexceptional training programs that promote organizational objectives. My multifaceted career historygathering and analyzing data and feedback to assess progress and identify areas for improvement,empower me to modify program elements to maximize efficacy and motivate learners to exceed goals.My experience in operations management, training facilitation, and performance improvement programs has empowered me to lead strategic initiatives and drive operational improvements. I look forward to continuing my achievements, implementing innovative learning and development initiatives to advance organizational improvements.

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