Jitender S Shekhawat

About Jitender S Shekhawat

Experience:Over 19 years experience in the areas of Credit Control, Accounts Receivable and Fraud Management, Collections Operations in Logistics, banking and financial services sector. Have managed credit administration for customers of EMEA, APAC, MEISA and ANZ regions involving Credit Appraisals, Collections, AR, Verification of Documents, Disbursal of Loans, Delinquency Analysis and Legal Suits. Effectively handled customer issues and complaints and ensured resolutions/closure as per agreed timelines.Objective:Senior level Assignments in Accounts Receivable, Credit Control and Collections (Corporate and Individual)/ Process Management / Profit Centre Operations with a high growth oriented organization.Specialties: Excellent track record of fully meeting department audit/compliance regulations and being at all times fully compliant with the organization\'s external legal authorities. Good People Manager, who has handled large teams ensuring a growth oriented environment for his team. Possess excellent interpersonal, planning & organizing skills with proven abilities in team building and customer relationship management. Adept at designing and managing processes to facilitate smooth functioning of business operations, ensuring maximum cost control and meeting business goals.

Experience

1. Customer Financial Services - Senior Specialist (Assistant Manager)

   FedEx

   Dec 2008 — Present · New Delhi, IN

   Senior Specialist - Business Partner Key Accounts - Senior Collections Specialist for National & Global portfolio. Handling some of the biggest global customers of the enterprise. Credit administration for customers of EMEA, APAC, MEISA and ANZ regions.Taking care of a large team (both in-house & outsourced), good people manager.DSO Juggler, Oracle Certified Collections Trainer. SME of global business transformation project, creating DTPs & ensuring compliance at the same time. Managing Revenue Assurance involving Invoicing (printing & timely delivery), Collection follow-ups, Cash application, Legal suits on defaulters and Reconciliation of accounts.Handling a sizable portfolio of both domestic and international divisions. Credit Appraisals for new accounts, Verification of documents to check forgery, Analysis of new customers in term of billing amount and average delay in payments. Has spearheaded several projects related to the Finance function.

Education

• Symbiosis Centre for Distance Learning

  PGDBA, Operations

  2008 — 2010

• University of Rajasthan

  MA, Political Science

  2003 — 2005

• Delhi University

  BA(Hons.), Political Science

  2000 — 2003

• CMC Limited

  Diploma, Software Technology

  2001 — 2003

• Manipal Institute of Technology

  Certificate in Digital Marketing, Digital Marketing

Skills

• Customer Service
• Training
• Fraud
• Business Intelligence
• Investigations
• Credit
• Account Reconciliation
• Analysis
• Credit Risk
• Microsoft Excel
• Powerpoint
• Accounts Receivable
• Credit Risk Containment
• Process Improvement
• Credit Analysis
• Management
• Team Building
• Banking
• Risk Management
• Team Management
• Portfolio Management
• Loans
• Financial Services
• Fraud Investigations
• Forecasting
• Credit Control
• Mis
• Leadership
• Operations Management
• Business Analysis
• Financial Analysis
• Financial Reporting
• Negotiation
• Microsoft Office
• Call Centers
• Business Development
• Private Investigations