Josh McDonald
Senior Customer Success Manager | Senior Product Manager | Product Development | Senior IT Manager | Solution Design | Technology Implementation | Onboarding & Engagement | Leadership | Strategy
- Role
- Senior Customer Success Manager at Clue Insights
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Josh McDonald
With over 18 years of experience in IT leadership, technology implementation, and product management, I have spent the majority of my career developing SaaS, PaaS, and hardware solutions for the construction industry. My mission is to deliver groundbreaking products and user experiences that delight customers and generate business value. In my current role, I partner with startups, non-profits, and industry leaders to provide program management and conduct product launches into established markets across multiple industries. I lead remote and cross-functional teams to build and integrate cutting-edge technologies, such as AI, LLM, OCR, and cloud computing, to solve complex problems and create competitive advantages for my clients. I have also managed full-cycle implementation processes, user adoption, engagement strategies, and go-to-market campaigns for web and mobile products. In senior leadership positions, I have been recognized as an inspiring technical leader who can orchestrate complex projects, foster partnerships, and ensure full value is unlocked from technology and personnel. Please feel free to connect! I love to meet new people and establish solid connections!
Experience
Senior Customer Success Manager
May 2024 — Present · Houston, TX, US
Education
TELOS Institute International
Psychology, Social Behaviors, A.A.
2001 — 2003
University of Nevada-Las Vegas
Music Teacher Education
2001 — 2001
Trinity Valley College
Theological Studies, B.A.
2001 — 2004
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