John Serdinsky

About John Serdinsky

Dynamic, proven leader with twenty+ years in technology & communications driving innovation and delivering business benefits through alignment of people, process, & technology. Career spans roles in Customer Success, Sales, Marketing, Product Development, Finance, & Field Operations as a people leader and creative instrument of change. Recognized expertise in driving strategic initiatives across the organization, developing and launching products & platforms in support of revenue and operational objectives, leveraging strong governance structures & cross-functional teams. Excel at quick fact-based decision-making, relationship-building, problem-solving, talent management, and communicating to all levels of the organization from developers to senior leaders.Highlights:*Led a multi-year development program to implement and maintain the Operational Support Systems for the Federal GSA Networx contract supporting over 40 strategic services impacting over 100 internal systems. Included successful government audits for FISMA compliance and OSS Certification.*Implemented Salesforce for CenturyLink B2B sales teams including over initial users & migration of over 7M data records. Grew the implementation to over 6,600 users, onboarding care teams and utilizing Sales Cloud, Service Cloud, Chatter, Work.com, Data.com, & Customer Communities.*Drove the pivot from Waterfall IT development to Agile Scrum for sales enablement programs & created a business led sales tools Dev Ops team with expertise in SFA, CPQ, CRM, eSignature, and Contract Management applications.*Implemented a Business Process Optimization Team leveraging Lean Six Sigma process engineering to deliver efficiencies and integrate disparate operating policies following intense M&A activity.

Experience

1. Chief Customer Officer

   Pramata

   Apr 2023 — Present · Boulder, CO, US

Education

• University of Colorado Boulder

  Bachelor of Arts (B.A.)

  1993 — 1996

Skills

• Cross-Functional Team Leadership
• Change Management
• Program Management
• Voip
• Strategy
• Salesforce.com
• Mobile Devices
• Business Case
• Co-Location
• Resource Management
• Business Process
• Managed Services
• Integration
• Project Portfolio Management
• Cloud Computing
• Product Management
• Sales Operations
• Professional Services
• Telecommunications
• Vendor Management
• Enterprise Software
• Pmo
• Ethernet
• Leadership
• Project Management
• Agile Methodologies
• Saas