Jura Schoeder
Well seasoned CXM/CEM Leader with both, strategic Design & operational Hands-on Experience. Always interested in exchanging practices & expertise and happy to connect! Just trying to sell me any *stuff*? Move on, please!
- Role
- Manager Customer Insights at Visa
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Jura Schoeder
CEM/CXM crack with 20 years\' solid operational experience in translating Insights into…
Experience
Manager Customer Insights
Nov 2022 — Present · San Francisco, CA, US
Supporting Product & Sales organization in creating a holistic customer feedback program.Key projects- Revamp of brand-specific NPS program- Setup of additional measurement points along the client journey- Product-specific research to identify opportunities, develop recommendations and shape go-to-market strategy- CX Strategy development
Education
University of Potsdam
equivalent to MA, Political Science; Political Systems; Comparative Studies; Political Sociology, Social Statistics
Largo High School
High School/Secondary Diplomas and Certificates
1991 — 1992
Technische Universität Berlin
Computer Science
1993 — 1996
Gymnasium Michendorf (Brandenburg)
Abitur
1990 — 1993
Skills
- Customer Experience
- Customer Satisfaction
- Analytics
- Strategy
- E-Commerce
- Customer Insight
- Management
- Net Promoter Score
- Brand Loyalty
- Process Improvement
- Customer Service
- Voice of the Customer
- Leadership
- Analysis
- Crm
- Product Management
- Customer Analysis
- User Experience
- Market Research
- Project Management
- Cross-Functional Team Leadership
- Team Management
- Customer Engagement
- Customer Support
- Call Centers
- Team Leadership
- Business Strategy
- Training
- Business Process Improvement
- Customer Loyalty
- Customer Analytics
- People Development
- Personnel Management
- People Management
- Consulting
- Loyalty
- Enps
- Customer Relationship Management (Crm)
- Contact Centers
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.