Jeferson Sasso
Lead Storage Administrator @OpenText
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WORK HISTORY
Lead Storage Administrator @OpenText
Toronto, ON, CA
EDUCATION
Fundação Getulio Vargas
Master of Business Administration (MBA)
Centro Universitário Municipal de São Caetano do Sul
Bacharel
SKILLS
ABOUT JEFERSON SASSO
Hi, I’m Jeferson. With over 20 years of experience in IT Service Management and Infrastructure, I have built my career helping global organizations strengthen data protection, optimize service delivery, and ensure business continuity. I’ve had the privilege of working for leading technology companies in Brazil and Canada, where I led diverse teams, managed complex environments, and partnered with vendors to deliver reliable and cost-effective solutions. My expertise spans service transition, outsourcing, vendor management, and SLA/KPI governance across Incident, Change, Problem, and Service Delivery. Beyond the technical side, I’m passionate about leadership, people development, and driving operational excellence that creates real business value. Knowledge-sharing has always been part of my career. I’ve maintained a technical blog on backup and disaster recovery, and I authored an ebook on data protection — now preparing a more comprehensive second edition to reflect the latest technologies and best practices. What drives me the most is seeing organizations recover quickly and effectively from critical incidents, turning challenges into opportunities to build resilience. I’m always open to meaningful connections and conversations about IT Service Management, infrastructure leadership, or technology trends. Let’s connect!
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