John Samuel

About John Samuel

As a Presales Manager at Newage Software & Solutions, I am responsible for providing technical and business support to the sales team and the clients. I have over 13+ years of experience in the SaaS and telecommunications industry, with a strong background in quality and service assurance, customer relationship management, and process improvement.I hold an ITIL Foundation Level certification and a Lean Six Sigma Yellow Belt certification, which demonstrate my commitment to delivering high-quality solutions that meet the customer\'s needs and expectations. I am also skilled in carrier relationships, contact centres, and problem-solving. My mission is to enable Newage Software to grow and succeed by offering innovative and customized solutions that solve the client\'s challenges and create value for their business.

Experience

1. Presales Manager

   Newage Software & Solutions

   May 2023 — Present · Bengaluru, IN

Education

• Dr. C. V. Raman University, Kota Bilaspur

  Bachelor of Business Administration - BBA

Skills

• Lean Six Sigma
• Test Planning
• Salesforce.com
• Customer Escalation Management
• Customer Relationship Management (Crm)
• Team Leadership
• Training
• Customer Satisfaction
• Testing
• Telecommunications
• Crm
• Quality Assurance
• Test Automation
• Service Assurance
• Team Management
• Managed Services
• Process Improvement
• Voip
• Sales
• Requirements Analysis
• Outsourcing
• Service Delivery
• Carrier Relationships
• Business Analysis
• Call Centers
• Business Development
• Vendor Management
• Unified Communications
• Solution Selling
• Management