Joe Salerno
Senior VoC Leader @ Chameleon Collective | Ex-Visa | MBA
- Role
- Senior Voice of the Customer Leader at Chameleon Collective
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Joe Salerno
Extensive leadership in customer insights, research and CX. Passionate about enabling companies to design and deliver the ideal customer experience. • Expertise across wide range of research methods in both B2C and B2B environments • Highly accomplished at building global programs and teams • Deep FinTech/e-commerce/payments background; led research initiatives involving consumers, merchants, issuers, acquirers, tech partners and developers • Vast experience with cross-functional collaboration and stakeholder management, including the C-suite • Thought leader and evangelist, skilled at using communications to maximize the impact of insights • Adept at transitioning between strategic considerations, technical skill, and practical execution
Experience
Senior Voice of the Customer Leader
Dec 2021 — Present · San Francisco, CA, US
Key member of the Experience Practice, providing advisory services to clients primarily in financial services, including overall CX strategy development, competitive assessments, stakeholder and user research, journey mapping, segmentation/personas, KPI development, experience design and NPS program planning.
Education
San Jose State University
BA
Santa Clara University Leavey School of Business
MBA, Marketing
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