Jaspreet Singh
Customer Experience Manager @GreyOrange
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WORK HISTORY
Customer Experience Manager @GreyOrange
Gurugram, IN
Lead customer communications and manage escalations across multiple stakeholders, ensuring prompt resolution and maintaining positive client relationships Monitor and analyze key performance metrics using Grafana and Power BI dashboards to drive data-informed decision making Implement customer success initiatives focused on improving CSAT and NPS scores Utilize SQL to extract insights from customer data for strategic decision-making regarding customer segmentation and behavior🤝 Collaborate with cross-functional teams including sales, solutions, product, and support to align customer experience strategies Develop and manage customer advocacy programs, generating testimonials and case studies showcasing GreyOrange\'s impact on warehouse automation Establish and track KPIs specific to customer experience in the logistics and supply chain domain.
EDUCATION
GTBIT
Bachelor of Technology (B.Tech.), ECE
Guru Nanak Public School
Higher Secondary
Guru Gobind Singh Indraprastha University
Bachelor of Technology - BTech
Guru Nanak Public School
Sr. Secondary Examination
ABOUT JASPREET SINGH
Customer Experience professional with 10+ years driving customer success across…
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