Jonathan Rusinque
Finance & Business Analytics Major at Isenberg School of Management, UMass Amherst
- Role
- Operations Admin at FedEx
- Location
- Springfield, MA, US
- LinkedIn followers
- 500 followers
Experience
Operations Admin
Jun 2025 — Present
Coordinated daily operational support for station management, streamlining dispatch paperwork, scheduling, and timecard verification, which cut administrative delays by 15 percent during peak periods• Supported managers during peak season by organizing route changes and updating dispatch manifests in real time, helping maintain service levels above 97 percent despite volume spikes• Handled customer inquiries, shipment issues, and delivery exceptions, resolving more than 85 percent of cases same day and cutting repeat call volume by 20 percent • Audited and corrected payroll timecards, reducing punch errors by 30 percent and improving payroll accuracy across a workforce of up to 20 employees
Education
Isenberg School of Management, UMass Amherst
Bachelor of Business Administration - BBA, Operations & Information Management
Western New England University
BSBA - BS Business Administration, Finance
University of Massachusetts Amherst
Bachelor of Business Administration - BBA, Operations & Information Managment
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