Jimmy Thompson
- Role
- Help Desk Technician at ConnectWise
- Location
- Huntsville, AL, US
- LinkedIn followers
- 500 followers
About Jimmy Thompson
US Navy Veteran and IT professional currently working at ConnectWise as Help Desk…
Experience
Help Desk Technician
Jul 2022 — Present
The ConnectWise Help Desk provides real-time 24x7 support to thousands of client desktops and devices around the United States and other countries. The Help Desk Technician will report to the Help Desk Service Delivery Manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all PC and MAC-related issues with a goal of first contact resolution
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