James Theisen
Content Designer at Intuit
- Role
- Senior Content Designer at Intuit
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About James Theisen
Driven professional combining writing/editing skills with support engineering and testing experience to determine content requirements and create effective customer-facing and internal materials-Thrive in challenging roles that require multi-tasking, continuous learning, and cross-team collaboration; excel at working with subject matter experts, management, and peer groups to achieve goals-Equally adept at developing product/procedural documentation, training/instructional materials, knowledge management resources, web content, and presentations in support of diverse needs-Leverage 10+ years of experience in multi-functional roles spanning customer care and quality; strong trainer, contributor, and leader with a track record of creating or enhancing processes for significant improvement.
Experience
Senior Content Designer
Dec 2017 — Present · Mountain View, CA, US
Skills
- Customer Service
- Training
- Sharepoint
- Testing
- Process Improvement
- Technical Writing
- Quality Assurance
- Saas
- Business Process Improvement
- Scrum
- Software as a Service (Saas)
- Knowledge Management
- Hands-on Training
- Visio
- Software Documentation
- Sdlc
- Agile Project Management
- Software Development Life Cycle (Sdlc)
- Editing
- Troubleshooting
- Omniture
- Instructor-Led Training
- Leadership
- Databases
- Software Quality Assurance
- User Experience
- Agile Methodologies
- Technical Support
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