Jorge Rodriguez Posada
Business Strategy | Product Management | Customer Experience | Transforming organizations to deliver customer-centric solutions
- Role
- Executive Director, Enterprise Customer Experience at Wells Fargo
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Jorge Rodriguez Posada
As an empathetic change enabler with 20+ years of corporate experience and management consulting, I thrive in helping large, complex organizations in financial services and retail transform and deliver measurable results.Examples Include- Customer Experience Improvement: Led a cross-functional team at Citi using design thinking to redefine the omnichannel account opening journey, reducing account opening time by 30% in assisted channels and significantly boosting client satisfaction- Operations Transformation: Developed and implemented an AI-driven inventory planning solution at L Brands in partnership with IT and Logistics leaders, resulting in a 10% increase in operating income through drastically improved forecasting accuracy- Data Management Enhancement: Elevated AIG\'s Data Management Maturity Model score for the Americas region from Level 1 (ad-hoc) to Level 3 (enterprise-wide) in two years by identifying and prioritizing key drivers, and aligning key stakeholders around a common goal.I am always open to new opportunities to connect and collaborate with industry professionals. Reach out to me directly, and let\'s start a conversation!
Experience
Executive Director, Enterprise Customer Experience
Sep 2024 — Present · New York, NY, US
Partner with business teams across the enterprise to improve how the organization produces and utilizes CX insights to inform strategy and drive change.
Education
Universidad de Los Andes
Bachelor of Science - BS, Industrial Engineer
Cornell Johnson Graduate School of Management
Master of Business Administration - MBA
Cornell Johnson Graduate School of Management
MBA
Skills
- Management Consulting
- Acquisition Integration
- Business Transformation
- Strategy
- Corporate Development
- Business Process Improvement
- Business Development
- Financial Services
- Financial Modeling
- Business Strategy
- Banking
- Portfolio Management
- Corporate Finance
- Management
- Restructuring
- Emerging Markets
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