Jyoti Ranjan Mishra
Senior CE Developer | Dynamics 365 & Power Platform Specialist | Aspiring Solution Architect | Onsite Client Experience
- Role
- Senior Customer Engagement Analyst at sa.global
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Jyoti Ranjan Mishra
I am an experienced D365 CRM Developer with a background in Chemical Engineering from the National Institute of Technology, Durgapur, graduating in 2020 with a CGPA of 8.8. I have extensive experience in customer engagement and consulting roles, having worked at SA.Global for 11 months as a Senior Customer Engagement Analyst and at Capgemini Technology Solution Limited for over three years in various positions, including Consultant, Associate Consultant, and Senior Analyst. My project experience includes working on e-Government solutions for CRM and AMS, where I had contributed to the development, customization, and configuration of major features in dynamics CRM applications, appointment management systems, and live support systems. I also worked on the integration of D365 CE Sales and Service modules with SAP, enhancing various functionalities such as complaint management, task automation, document storage, and email management.1I possesses technical skills in Dynamics 365 CE, Canvas App, Custom Page, Power Automate, C#.NET, JavaScript, KingswaySoft, SQL, Azure Logic Apps, and Azure Function and holds several certifications, including MS Power Platform Developer, MS Dynamics 365 Customer Service Functional Consultant, MS Power Platform App Maker and Azure Fundamentals. Phone:+91••••••••93Email: j••••••••@gmail.com
Experience
Senior Customer Engagement Analyst
Apr 2024 — Present · Bengaluru, IN
As a Senior Dynamics 365 CE Developer, I specialize in designing and deploying advanced Dynamics 365 Customer Engagement (CE) Sales and Service solutions, with a strong emphasis on system integration and automation.Key Contributions- Developed and implemented Dynamics 365 CE Sales and Service modules integrated seamlessly with SAP systems and enterprise portals- Automated complaint tracking workflows by linking multiple teams (Service, Production, Sales, Lab, etc.) across applications- Enhanced operational efficiency through SAP integrations for order, invoice, delivery details, cost calculations, and real-time product pricing- Enabled automated document creation and storage with SharePoint integration based on CRM and SAP data- Delivered multilingual email management capabilities for dynamic communications across diverse regions- Created custom solutions such as advanced grids for managing quotes and quote products, improving user experience.Technical Proficiency- Expertise in Dynamics 365 CRM (Sales & Service) and SAP integration- Development skills in C#.NET, and JavaScript- Proficiency in Power Platform tools, including Power Automate and Power Apps- Experience in SharePoint and enterprise-level integrations
Education
National Institute of Technology Durgapur
B.tech, Chemical Engineering
2016 — 2020
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.